The SuperBiiz.com will continue the business on verified marketplace (eBay) but will no longer be taking new orders through the website, effective on January 8, 2020.
By placing an order on this website, you indicate that you have read and agree to the following return policies and conditions listed on this page.
All Product returns require an RMA (Return Merchandise Authorization) number. Please fill out and submit an RMA form. You will receive a response after we review your request, usually within the next business day.
SuperBiiz.com provides a 30-day refund window for all unopened products except for:
Please verify that your products are eligible for return before requesting an RMA number. Products not eligible for return will be shipped back to you.
SuperBiiz.com provides a 1 year repair or replacement warranty. Please obtain an RMA number and follow the return instructions included with your number.
Defective parts returned for a new replacement or refund by SuperBiiz must be received within 30 days of the original invoice date.
Items received by SuperBiiz after the initial 30-day period are no longer eligible for a new item replacement or refund and will be forwarded to the original manufacturer for repair or replacement only, the choice of which will be at the discretion of the manufacturer. For repair or replacement inquiries after 30 days, please contact the manufacturer directly.
For product replacement or refund requests, please return the entire item package including all accessories. Package contents will be verified for completeness before a replacement / refund is issued.
Note that any physical damage will automatically void the product warranty and we will return any products that exhibit physical damage back to you. For example, we cannot accept CPU returns if the item is cracked, chipped, burnt, has bent pins or if the item has sustained any other type of physical damage. We highly recommend carefully reading the manufacturer’s instructions before installing your product.
Please make sure that your item is actually defective and that you have ruled out other incompatibility possibilities before returning the product. When we receive the returned item, we must test it thoroughly to verify that it is actually defective because our suppliers (usually the manufacturer) will not accept returns or exchanges for working items. If we determine that the returned item is in working condition, we will ship it back to you.
The estimated time it takes to process your order and custom build your computer is approximately 5-7 business days after we verify your payment. This may vary based on the payment method you choose and other factors. After we build and test your system we will ship the system to you by the shipping method you specified in your order. The shipping speed will vary depending on your shipping selection. Once the system is released for shipment, we will provide the courier's tracking number (if this is made available by the courier).
All system sales are final and non-refundable. The systems come with a 30-days parts and 1-year labor warranty. The customer is responsible for the cost of shipping item(s) back to SuperBiiz.com. Please use a reputable shipping company that offers shipment tracking and insurance for the entire shipment value.
Final order specifications and payment amounts, including tax and shipping charges, will be communicated following receipt of your online order. SuperBiiz.com will not be responsible for typographical or other errors or omissions regarding prices or other information. Products displayed are available to US customers who take delivery in the 50 United States.
Please note that systems configured with Microsoft software products may use technological measures for copy protection. In such event, you will not be able to use the product if you do not comply with the product activation or reactivation procedures, which may be completed by Internet or telephone.
Combo deals are special discounts that are applied if two or more qualifying items are purchased together. The standard SuperBiiz.com return policy still applies for all combo items.
If a combo item is returned, the total combo discount that was applied to all items in the combo will be voided. The total combo discount amount will be deducted from the original price of the item at the time of purchase. This will determine the amount that is refunded.
For example, if your total combo discount is $10 off for item A ($200) and item B ($100), and you return only item B of the combo items, $10 will be deducted from item B's original price of $100. In this case, you will receive $90 back minus any restocking fees.